Copyright
All content appearing on this web site are the intellectual property of i-Bead Inc 819 Hwy 17 East Wahnapitae, ON P0M 3C0. As a user, you are authorized only to view, copy, print, and distribute documents on this web site so long as the document is used for informational purposes only.
Trademarks
The i-Bead name and the i-Bead oval logo design are registered trade-marks of i-Bead Inc. All brands, product, service, and process names appearing on this web site are trademarks of their respective holders. Reference to or use of a product, service, or process does not imply recommendation, approval, affiliation, or sponsorship of that product, service, or process by i-Bead Inc. Nothing contained herein shall be construed as conferring by implication, estoppel, or otherwise any license or right under any patent, copyright, trademark, or other intellectual property right of i-Bead Inc or any third party, except as expressly granted herein.
Use Of Site
This site may contain other proprietary notices and copyright information, the terms of which must be observed and followed. Information on this site may contain technical inaccuracies or typographical errors. Information, including product pricing and availability, may be changed or updated without notice. i-Bead Inc and its subsidiaries reserve the right to refuse service, terminate accounts, and/or cancel orders in its discretion, including, without limitation, if i-Bead Inc believes that customer conduct violates applicable law or is harmful to the interests of i-Bead Inc and its subsidiaries.
Privacy Policy
We respect your privacy. Any personal information we collect from you is for the purpose of processing your order and will not be sold or given out to a third party under any circumstances. Contact information may also be used to notify you about updates to our website or sales & special offers. If you do not want to receive email from us in the future, please click on the unsubscribe button on any message you receive.
We recognize the importance of protecting critical customer information. Our site is located on a private server, and is protected by an SSL encryption when transferring and receiving data. Our website uses SSL or "Secure Sockets Layer," an industry standard security protocol. When you click on "checkout," you will connect with our secure server. SSL sends your browser information that "encrypts" your order, changing all the information that you send back into a code that is extremely difficult to decipher. In fact, despite the impression the news media may have given, there has not been a single documented case of fraud involving the interception of a credit card number transmitted via a secure server over the Internet to date!
Important Email is NOT a secure means to send information as it is not encrypted. We strongly encourage you to use our secure ordering process when shopping.
By using our web site or purchasing product from us, you agree to the collection and use of information as set forth in this privacy policy. This policy may be updated at any time. We will post any changes to our privacy policy on this page so that you are always aware of what information we collect and how we use it.
Sales Tax
i-Bead Inc charges taxes for merchandise ordered on this web site by Canadian Residents.
GST is charged to the following: AB, BC, MB, NT, NU, PEI, QC, SK, YT
HST is charged to the following: NB, NL, NS, ON
i-BEAD does not charge sales tax or VAT on products ordered on this web site by U.S and / or international customers.
Shipping
We offer FREE Shipping* on orders over $100 and FLAT RATE Shipping* of $7.99 on orders over $25.00. (before tax)
*Free shipping and Flat Rate Shipping will be sent by Canada Post Expedited parcel (or Small Packet Air to USA) .
FREE PICK UP is available for all customers. Payments accepted with this service are: Visa, Master Card, etransfer (Interac) & Cash.
Shipping rates on orders under $25.00 will be calculated at checkout. We receive competitive shipping rates through Canada Post and pass these rates on to our customers with no mark up or handling fees. All shipping methods includes $100 insurance covereage (additional insurance can be purchased at $2.75 per additional $100 of covereage) and a tracking number which will be sent to the e-mail address you provide us with (exception of Small Packet Air to USA). We ship by Canada Post and depending on your location, your order should arrive within 2 to 10 business days within Canada. U.S. Customers please allow 10 - 14 days for delivery. Occasionally customs may hold deliveries. We apologize in advance for any inconvenience this may cause but it is beyond our control.
There may be postal delays at peak periods (such as Christmas, Strikes, Covid-19, etc) that are beyond our control. Once you have placed and paid for your order we will prepare your order and it will ship within 1 to 2 business days. Most orders will ship the next business day.
Choose "PICK-UP" shipment (on payment) option ONLY if you are going to come to our showroom to pick up your order
*Free shipping and flat rate shipping will be sent by Canada Post Expedited parcel, and is only available to Canadian customers.
PLEASE NOTE:
- Certain products, along with Wholesale Customers, are no longer eligible for Free or Flat Rate Shipping.
- All parcels come with $100 worth of insurance (execpt items sent via stamped envelope). Additional shipping insurance can be purchased at checkout for $2.75 per additional $100 of coverage. In the event you parcel arrives damaged, or becomes M.I.A., and you have declined the additional insurance, Canada Post will only reimburse you and us up to $100.
Returns
In Store
In store purchases may be returned within 30 days with receipt for exchange, store credit or refund.
Items must be unopened in original sealed package and in original condition. Please Note: No refunds or exchanges will be accepted on sale items, opened packages, broken strands, cut items (such as leather, chain or cord), books, patterns or special orders.
Online
Online purchases may be returned for refund or exchange within 10 days of receiving your parcel. Please call for authorization.
Items must be unopened in original sealed package and in original condition. Please Note: No refunds or exchanges will be accepted on sale items, opened packages, broken strands, cut items (such as leather, chain or cord), books, patterns or special orders.
All items must have been bought through our website.
To return or exchange a purchase you must include the reason for the return, your name, date of purchase, and invoice number (located on your receipt). For you own protection we recommend you send your returns in a strong cardboard box or bubble-padded envelope. We also recommend that all returns and exchanges be sent via a traceable carrier such as Canada Post. i-Bead Inc is not responsible for packages not received if sent via a non-traceable carrier. We are not responsible for product returns that arrive to us damaged, and thus cannot credit you for these items. Returns and exchanges must be returned prepaid; we DO NOT accept C.O.D. or Return-To-Sender deliveries. We do not pay for customs or brokerage fees.
We will refund your original credit card or e-transfer the amount of the return less shipping cost once we have received and inspected the returned product.
Return Status
Returns may take one to two weeks to process. Once processed, a credit is issued to the credit card used for the original purchase. It usually takes one to two billing cycles for the credit to appear on your statement.
Products
We try our best to give accurate representations and descriptions of the products showcased on this website. However, as we are only human, you might encounter the odd typographical error.
Product Descriptions
Most of the product descriptions come directly from the manufacturer, which we hold to be as true and accurate as possible. Please note that certain descriptions such as inner hole diameter are approximations.
Product Images
Our in house photographer uses high end photography equipment with high end calibrated monitors for photo editing. Please note that images might not look the same on all monitor due to contrast, colour saturation, monitor brightness, etc.