Help Centre

Online Payment Options:

• Visa
• MasterCard
• American Express
• PayPal
• Interac e-Transfers
• Digital Gift Certificates

In-Store Payment Options:

• Cash
• Visa
• MasterCard
• Debit
• American Express
• Gift Certificates (purchased in-store)

Note: Cheques are only accepted from pre-authorized customers.

You can place an order in one of two ways:

1. Online:
   Visit us at ibeadcanada.com to place your order.

2. In-Store:
   Visit us at our location:
   819 Highway 17 East, Wahnapitae, ON

Please Note:
At this time, we are no longer able to accept orders over the phone due to high volume.

Our staff works quickly to process and ship orders, so there is a limited window to cancel or modify an order.

• To Modify or Cancel Your Order:
  Please contact our customer service team by phone or email as soon as possible.

• After Shipment:
  Once your order has been shipped and you’ve received your tracking number via email, it is too late to cancel. However, you can still return any item for an exchange or refund.

• Credit Card Payments:
  When you place an order online, your credit card's issuing bank will place a pre-authorized hold on the amount of your order. However, the charge is not finalized until we fully process your order.

  • In rare cases, if your card fails the CVV verification, the issuing bank may still place a hold for the amount of your order, which may appear in your online banking. This hold can remain for a few days. If this happens, please contact your credit card company to have the hold removed or reversed.

• E-Transfer and PayPal Payments:
  Payments made via e-transfer or PayPal are automatically deposited as soon as they are sent.

To ensure you receive exactly what you ordered, our process includes three key steps:

1. Order Picking: When your order is received, our "Pickers" access it on a computer, scan each item, and verify it matches the items you ordered.

2. Order Packing: After picking, the order is passed to our "Packers" who perform another verification scan to check that all items are correct before packaging. This step also includes a visual check of the products.

3. Video Recording: To provide an additional layer of assurance, all orders are video recorded during these processes to ensure accuracy and that the correct items are selected and packaged.

This thorough process is designed to give you confidence that you'll receive the items you ordered.

Shipping Couriers & Methods

We offer a variety of Ground Shipping and Express Shipping options through the following couriers, depending on your location:

• UPS
• Standard
• Express Saver
• Canpar
• Ground
• Express
• FedEx
• Ground
• Economy
• 2Day
• Purolator
• Ground
• Express
• Canada Post
• Expedited Parcel
• Xpresspost

When do you ship?

• Cut-off Time: Orders must be placed by 12:00 PM Eastern Standard Time (EST) for same-day shipping*.
• Same-Day Shipping: Orders placed before 12:00 PM EST will be shipped the same day*.
• After Cut-Off Time: Orders placed after 12:00 PM EST will be shipped the next day.  Orders placed after 12:00 PM EST on Friday will be shipped the next regular business day (Monday).
• V.I.Bead Members: V.I.Bead members will have their orders packaged and shipped the same day if placed before the cut-off time, regardless of order volume.

Shipping Times & Costs?

• Shipping times and costs vary based on your location and the shipping method you select at checkout. You will be able to view estimated delivery times and shipping costs before completing your purchase.
• To help offset the higher costs of courier shipping, we offer various shipping discounts and special offers based on your location. These discounts will be applied automatically depending on your destination and the shipping method chosen.

Shipping Discounts for Canadian Customers

Provincial Customers (AB, BC, MB, NB, NL, NS, ON, PE, QC, SK)

• Free Shipping on most orders over $150*
• $5 Discount on shipping for orders over $50*
• $7.50 Discount on shipping for orders over $75*
• $10 Discount on shipping for orders over $100*

Territorial Customers (YT, NT, NU)

• Free Shipping on most orders over $200*
• $5 Discount on shipping for orders over $50*
• $7.50 Discount on shipping for orders over $75*
• $10 Discount on shipping for orders over $100*

United States Customers

• Free Shipping on most orders over $200*

International Customers

• Shipping costs for international orders will be calculated at checkout based on your location, with no additional markups or handling fees. The rate displayed is the rate charged by the couriers.
• Taxes and Duties: All international orders may be subject to taxes and duties, which are the responsibility of the recipient.
• Customs Delays: Please note that packages may be delayed by customs. You can track your package using your tracking number to check its current status.

Where do you ship?

• We proudly offer worldwide shipping on all orders, ensuring that our products can reach customers globally.
• Shipping Restrictions: At this time, only Canada Post is able to deliver to Post Office Boxes (P.O. Boxes). Please ensure that your shipping address has a valid physical address for all other courier shipping methods.

Tracking and Parcel Insurance

Once your order is packaged and the shipping label is created, an email with tracking information will be sent automatically to the email address you provided.

• Tracking Information: All Ground and Express shipping methods include a tracking number. Please allow 24-48 hours for tracking information to be updated on the courier’s website.
• Parcel Insurance: All couriers cover lost or damaged parcels valued under $100 during transit. You can purchase additional insurance at $3 per additional $100 of coverage.  i-Bead Inc. will not be held responsible for any orders over $100 that have declined additional shipping insurance.

Damage Caused by Shipping Courier (Transit Damage)

While we make every effort to package your order securely, i-Bead Inc. is not responsible for any damage caused during shipping by the courier or transit service. In the rare event that your parcel is damaged during shipping, please follow these steps:

1. Contact Us Immediately: If you receive a damaged parcel, contact our customer service team immediately upon receipt of the package (within 48 hours) to initiate the claim process. Please provide photographs of the damaged packaging and the item(s) inside the box. Do not discard the packaging, as it will be required for the claim process.
2. We Will Initiate the Claim: After you contact us, we will work directly with the shipping carrier (e.g., Canada Post, UPS, FedEx) to initiate the shipping claim on your behalf. Please ensure you provide all requested information to expedite the claim process.
3. Replacement or Refund: Once the shipping claim has been processed by the courier and your case is resolved, we will either offer a replacement (if available) or process a refund for the damaged items, less shipping costs..

Important: Any claims for shipping damages must be reported to the courier within 48 hours of receiving the package. Failure to notify the shipping carrier within this timeframe may result in the claim being denied.

Loss Caused by Shipping Courier (Transit Loss)

While we make every effort to package your order securely, i-Bead Inc. is not responsible for any loss caused during shipping by the courier or transit service. In the rare event that your parcel is lost during shipping, please follow these steps:

1. Contact Us Immediately: If you believe your parcel is lost, contact our customer service team immediately upon noticing the delay or non-delivery to initiate the claim process. Please provide any relevant tracking information and details of the non-delivery.
2. We Will Initiate the Claim: After you contact us, we will work directly with the shipping carrier (e.g., Canada Post, UPS, FedEx) to initiate the shipping claim on your behalf. Please ensure you provide all requested information to expedite the claim process.
3. Replacement or Refund: Once the shipping claim has been processed by the courier and your case is resolved, we will either offer a replacement (if available) or process a refund for the damaged items, less shipping costs.

Insurance on Damaged or Lost Parcels Disclaimer

In the event you have declined additional shipping insurance, and your order is above the $100 courier-included insurance threshold, we will either offer a replacement (if available) or process a refund for the damaged or lost items up to a maximum of $100.

Porch Piracy and Theft Disclaimer

i-Bead Inc. is not responsible for any theft or porch piracy that occurs after a package has been delivered to the specified shipping address. Once a parcel is marked as "delivered" by the courier, it is considered to be in the customer’s possession.

To protect against theft, we strongly recommend:

• Signature Confirmation: For added security, you may also request signature confirmation (for an additional fee) in the order notes during checkout to ensure that the package is handed directly to you or someone at your address.

We encourage customers to have packages delivered to a secure location, such as a work address or a shipping location where theft is less likely.

You can track your order in three easy ways:

1. Tracking Number in Confirmation Email: Once your order is shipped, you'll receive a confirmation email containing your tracking number. Click the "TRACK SHIPMENT" button in the email to be redirected to the shipping provider's website.

2. Account Login: Log in to your account at ibeadcanada.com, go to "Order History," and click on "Track Order" to view the status of your shipment.

3. Shopify Shop App: You can also download the Shopify Shop app, which will be available during the final step of checkout for easy tracking.

Please note: Tracking information may take up to 24 hours to become available, or until the next business day if your order was placed over the weekend.

In-Store Purchases

• In-store purchases may be returned within 30 days of purchase with the original receipt for an exchange, store credit, or refund.
• Items must be unopened in their original, sealed packaging and in original condition.

Online Purchases

• Online purchases may be returned for refund or exchange within 30 days of receiving your order.
• You must call for authorization before initiating a return.
• Items must be unopened in their original, sealed packaging and in original condition.

Please Note:

• No refunds or exchanges will be accepted from Online or In-Store Purchases on the following items:

  • Sale items
  • Opened packages
  • Broken strands
  • Cut items (e.g., leather, fabric, chain, cord, etc.)
  • Books, patterns, or special orders

• Returns initiated beyond the 30-day return window will incur a 20% restocking fee.

• Clearance products, or products that have been discontinued, will not be eligible for return beyond the 30-day return window.

• Returns initiated beyond 90 days will not be eligible for returns or exchange.

Return Instructions

To return or exchange a purchase, please include the following information:

• The reason for the return
• Your name, date of purchase, and invoice number (found on your receipt)

For your protection, we recommend you send returns in a strong cardboard box or bubble-padded envelope. We also recommend using a traceable carrier (e.g., Purolator, UPS, Canpar, FedEx or Canada Post) for your return shipment. i-Bead Inc. is not responsible for packages that are not received if sent via a non-traceable carrier. We are also not responsible for products that arrive damaged and cannot offer a credit for such items.

• Returns must be prepaid. We DO NOT accept C.O.D. or Return-To-Sender deliveries.
• We do not cover customs or brokerage fees for returns.

Return Address

Send returns to:

i-Bead Inc
Returns Department
819 Highway 17 East
Wahnapitae, ON P0M 3C0

Refund Process

• Once your return has been received and inspected, we will issue a refund to your original method of payment, less the shipping cost.
• Return processing may take one to two weeks.
• Once processed, the credit will be issued to your credit card. Please note that it may take one to two billing cycles for the credit to appear on your statement.

In-Store Purchases

• In-store purchases may be returned within 30 days of purchase with the original receipt for an exchange, store credit, or refund.
• Items must be unopened in their original, sealed packaging and in original condition.

Online Purchases

• Online purchases may be returned for refund or exchange within 30 days of receiving your order.
• You must call for authorization before initiating a return.
• Items must be unopened in their original, sealed packaging and in original condition.

Please Note:

• No refunds or exchanges will be accepted from Online or In-Store Purchases on the following items:

  • Sale items
  • Opened packages
  • Broken strands
  • Cut items (e.g., leather, fabric, chain, cord, etc.)
  • Books, patterns, or special orders

• Returns initiated beyond the 30-day return window will incur a 20% restocking fee.

• Clearance products, or products that have been discontinued, will not be eligible for return beyond the 30-day return window.

• Returns initiated beyond 90 days will not be eligible for returns or exchange.

Return Instructions

To return or exchange a purchase, please include the following information:

• The reason for the return
• Your name, date of purchase, and invoice number (found on your receipt)

For your protection, we recommend you send returns in a strong cardboard box or bubble-padded envelope. We also recommend using a traceable carrier (e.g., Purolator, UPS, Canpar, FedEx or Canada Post) for your return shipment. i-Bead Inc. is not responsible for packages that are not received if sent via a non-traceable carrier. We are also not responsible for products that arrive damaged and cannot offer a credit for such items.

• Returns must be prepaid. We DO NOT accept C.O.D. or Return-To-Sender deliveries.
• We do not cover customs or brokerage fees for returns.

Return Address

Send returns to:

i-Bead Inc
Returns Department
819 Highway 17 East
Wahnapitae, ON P0M 3C0

Refund Process

• Once your return has been received and inspected, we will issue a refund to your original method of payment, less the shipping cost.
• Return processing may take one to two weeks.
• Once processed, the credit will be issued to your credit card. Please note that it may take one to two billing cycles for the credit to appear on your statement.

Damaged or Defective Items

At i-Bead Inc., we take great care in packaging and shipping your orders. However, if you receive a damaged or defective item, please follow these steps:

1. Notify Us Immediately: Contact our customer service team within 48 hours of receiving your damaged or defective item. Please provide:

   • A description of the damage or defect
   • Photographs of the damaged item and packaging
   • Your order number and a copy of your receipt

2. Return Process: If the item is eligible for return, we will provide you with return instructions and cover the cost of the return shipping. Please ensure the item is returned in its original condition and packaging.

3. Refund or Exchange: Once we receive the returned item and confirm the damage or defect, we will process a refund to your original payment method or send a replacement if desired (subject to availability).

4. Claims for Damages: We do not accept responsibility for damages caused by the customer after receipt of the item. Any items that show signs of wear, misuse, or improper handling will not be eligible for return.

Shipping Courier Related Damages, Loss or Theft

• Please visit our Shipping Policy for detailed information.

To change or edit your account name or email address, please call or email our Customer Service team and someone will be happy to apply the necessary changes for you.

Yes, we offer discounts to repeat customers through our VIP program. There are three levels of VIP status, with increasing discounts based on your lifetime spending:

• VIP Level 1: 5% discount (Lifetime spending: $2500)
• VIP Level 2: 10% discount (Lifetime spending: $5000)
• VIP Level 3: 15% discount (Lifetime spending: $7500)

Once you reach a new level, your account will be automatically updated, and you'll receive an email notifying you of your new discount.

Please note: This program is available to regular customers only. Organizations and businesses are not eligible.

A Wishlist allows you to save products you're interested in for future reference. To create one, you must be a registered customer. Here's how you can use it:

1. Go to the product page of an item you'd like to save.
2. Look for the “♥ Add to Wish List” link under the "Add to Cart" button and click it. The product will be added to your Wishlist.
3. You can continue adding as many products as you like to your list.

At any time, you can share your Wishlist with family and friends via email, Facebook, or Twitter. Just click on the corresponding share button on your Wishlist page and include a personal message to inspire gift ideas.

To use your discount code or digital gift certificate, follow these steps:

1. Go to the checkout page.
2. In the top right-hand corner (or at the top of the page on mobile), you will see a discount box.
3. Enter your discount code and/or gift certificate code(s) in the box and click the Apply button. You can enter codes one at a time.
4. Below the box, you should see the discount name along with the discount amount applied to your order.

Please Note: You can use multiple gift certificates for payment, but only one discount code can be applied to your order.

Yes, we do offer discount codes during sales. You can find them in the following 3 locations:

1. On our website home page as part of a slideshow.
2. On our Facebook and Instagram pages.
3. Through our email newsletter.

Be sure to check these locations for any current offers and discount codes!

To download our free projects or patterns, follow these steps:

1. Go to the item description page of the project you're interested in.
2. Under the description section, look for yellow-highlighted text that says "Download Here".
3. Click the link, and the download will start automatically!

Enjoy your free projects!