Shipping Policy

Last updated: November 29, 2024

   IMPORTANT:  As Canada Post employees are currently on strike, we have temporarily disabled all Canada Post shipping options.

Shipping Couriers / Methods

We offer both Ground Shipping and Express Shipping through the following couriers, depending on your location:

  • Purolator
  • UPS
  • Canpar
  • FedEx

When do you ship?

  • Cut-off Time: Orders must be placed by 12:00 PM Eastern Standard Time (EST) for same-day shipping*.
  • Same-Day Shipping: Orders placed before 12:00 PM EST will be shipped the same day*.
  • After Cut-Off Time: Orders placed after 12:00 PM EST will be shipped the next day.  Orders placed after 12:00 PM EST on Friday will be shipped the next regular business day (Monday).
  • V.I.Bead Members: V.I.Bead members will have their orders packaged and shipped the same day if placed before the cut-off time, regardless of order volume.

Where do you ship?

  • We proudly offer worldwide shipping on all orders, ensuring that our products can reach customers globally.
  • Shipping Restrictions: At this time, we are unable to ship to Post Office Boxes (P.O. Boxes). Please ensure that your shipping address is a valid physical address.

Shipping Times & Costs?

  • Shipping times and costs vary based on your location and the shipping method you select at checkout. You will be able to view estimated delivery times and shipping costs before completing your purchase.
  • To help offset the higher costs of courier shipping, we offer various shipping discounts and special offers based on your location. These discounts will be applied automatically depending on your destination and the shipping method chosen.

Shipping Discounts for Canadian Customers

Provincial Customers (AB, BC, MB, NB, NL, NS, ON, PE, QC, SK)

        • Free Shipping on most orders over $100*
        • $5 Discount on shipping for orders over $50*
        • $7.50 Discount on shipping for orders over $75* (Limited time only)

Territorial Customers (YT, NT, NU)

        • Free Shipping on most orders over $200*
        • $5 Discount on shipping for orders over $50*
        • $7.50 Discount on shipping for orders over $75* (Limited time only)
        • $10 Discount on shipping for orders over $100*

United States Customers

      • Free Shipping on most orders over $200*

International Customers

      • Shipping costs for international orders will be calculated at checkout based on your location, with no additional markups or handling fees. The rate displayed is the rate charged by the couriers.
      • Taxes and Duties: All international orders may be subject to taxes and duties, which are the responsibility of the recipient.
      • Customs Delays: Please note that packages may be delayed by customs. You can track your package using your tracking number to check its current status.

Tracking and Parcel Insurance

Once your order is packaged and the shipping label is created, an email with tracking information will be sent automatically to the email address you provided.

  • Tracking Information: All Ground and Express shipping methods include a tracking number. Please allow 24-48 hours for tracking information to be updated on the courier’s website.
  • Parcel Insurance: All couriers cover lost or damaged parcels valued under $100 during transit. You can purchase additional insurance at $3 per additional $100 of coverage.  i-Bead Inc. will not be held responsible for any orders over $100 that have declined additional shipping insurance.

Damage Caused by Shipping Courier (Transit Damage)

While we make every effort to package your order securely, i-Bead Inc. is not responsible for any damage caused during shipping by the courier or transit service. In the rare event that your parcel is damaged during shipping, please follow these steps:

  1. Contact Us Immediately: If you receive a damaged parcel, contact our customer service team immediately upon receipt of the package (within 48 hours) to initiate the claim process. Please provide photographs of the damaged packaging and the item(s) inside the box. Do not discard the packaging, as it will be required for the claim process.
  2. We Will Initiate the Claim: After you contact us, we will work directly with the shipping carrier (e.g., Canada Post, UPS, FedEx) to initiate the shipping claim on your behalf. Please ensure you provide all requested information to expedite the claim process.
  3. Replacement or Refund: Once the shipping claim has been processed by the courier and your case is resolved, we will either offer a replacement (if available) or process a refund for the damaged items, less shipping costs..

Important: Any claims for shipping damages must be reported to the courier within 48 hours of receiving the package. Failure to notify the shipping carrier within this timeframe may result in the claim being denied.

Loss Caused by Shipping Courier (Transit Loss)

While we make every effort to package your order securely, i-Bead Inc. is not responsible for any loss caused during shipping by the courier or transit service. In the rare event that your parcel is lost during shipping, please follow these steps:

  1. Contact Us Immediately: If you believe your parcel is lost, contact our customer service team immediately upon noticing the delay or non-delivery to initiate the claim process. Please provide any relevant tracking information and details of the non-delivery.
  2. We Will Initiate the Claim: After you contact us, we will work directly with the shipping carrier (e.g., Canada Post, UPS, FedEx) to initiate the shipping claim on your behalf. Please ensure you provide all requested information to expedite the claim process.
  3. Replacement or Refund: Once the shipping claim has been processed by the courier and your case is resolved, we will either offer a replacement (if available) or process a refund for the damaged items, less shipping costs.

Insurance on Damaged or Lost Parcels Disclaimer

In the event you have declined additional shipping insurance, and your order is above the $100 courier-included insurance threshold, we will either offer a replacement (if available) or process a refund for the damaged or lost items up to a maximum of $100.

Porch Piracy and Theft Disclaimer

i-Bead Inc. is not responsible for any theft or porch piracy that occurs after a package has been delivered to the specified shipping address. Once a parcel is marked as "delivered" by the courier, it is considered to be in the customer’s possession.

To protect against theft, we strongly recommend:

  • Signature Confirmation: For added security, you may also request signature confirmation (for an additional fee) in the order notes during checkout to ensure that the package is handed directly to you or someone at your address.

We encourage customers to have packages delivered to a secure location, such as a work address or a shipping location where theft is less likely.

*Terms and Conditions Disclaimer

  • Free Shipping: Will be sent via the cheapest Ground shipping method available
  • Oversized Items: Certain items such as Imitation Lining, 27" Dream Catcher Rings, Pellon, 15" Drum Kits, etc., are not eligible for Free Shipping.  These items will be marked as such on our website before checkout.  
    • For these items, we offer a $10 discount on shipping for orders over $100.
  • Same-Day Shipping: With the exception of our V.I.Bead Members, most orders will ship same day or next day.
    • Delays: Please note that delivery times may be affected by various factors beyond our control, including (but not limited too):
      • Rural / northern communities
      • Forest fires
      • Bad weather
      • Peak seasons (e.g., holidays)
      • COVID-19
      • Postal strikes