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If you have an issue or question that requires immediate assistance, please call our Customer Service Department. If we aren’t available, drop us an email to the left and we will get back to you within a day.

Head Office / Store Front

819 Highway 17 East
Wahnapitae, ON P0M 3C0

Contact Info

Phone: 705-694-0065
Fax: 705-694-1594
Toll Free: 1-877-224-2323
Email: info@ibeadcanada.com

Head Office Customer Service Hours (EST)

Monday-Saturday: 10am - 6pm
Sunday: 11am-5pm

In-Store Shopping Hours (EST)

Monday-Saturday: 11am - 6pm
Sunday: 12pm-5pm

Dates We Are Closed

New Year's Day
Family Day (ON)
Good Friday & Easter Sunday
Victoria Day
Canada Day
Labour Day
Thanksgiving Day (Canada)
Christmas Day & Boxing Day

Last updated: November 19, 2024

Terms of Service

Summary of i-Bead Inc.'s Terms of Service:

Product Descriptions: i-Bead Inc. strives for accurate product information, but errors may occur. Product availability and specifications, like size, are subject to change.
Product Images: Images are for representation purposes; actual products may vary in appearance due to display settings or manufacturing differences.
Copyright & Intellectual Property: All content on the Website is owned by i-Bead Inc. or its licensors. Users are granted a limited, non-commercial license to view and print content for personal use but cannot reproduce or distribute it without permission.
Trademarks: The i-Bead name and logo are trademarks of i-Bead Inc. Unauthorized use of trademarks is prohibited.
Use of the Website: Users must comply with laws and the Terms. Account creation may be required for certain services. Users are responsible for account security and cannot engage in harmful behavior or unauthorized access.
Pricing & Availability: Prices are listed in Canadian Dollars (CAD) and are subject to change. Additional charges for taxes, shipping, and duties may apply. Out-of-stock products may be removed or delayed.
Limitation of Liability: i-Bead Inc. is not liable for any indirect damages, and the website is provided "as is" without warranties.
Privacy & Data Protection: The use of personal data is governed by the company’s Privacy Policy, which users should review.
Indemnification: Users agree to defend and hold i-Bead Inc. harmless from any legal issues arising from their use of the site or violation of the Terms.
Modifications: i-Bead Inc. can update these Terms at any time. Changes will be effective upon posting.
Governing Law: The Terms are governed by the laws of Ontario, Canada, and any disputes will be resolved in Ontario courts.
Contact Information: For questions, users can contact i-Bead Inc. at their address or via email or phone.

Refunds & Returns

Summary of i-Bead Inc.'s Refund Policy:

In-Store Purchases: Items can be returned within 30 days with the original receipt for an exchange, store credit, or refund. Must be unopened and in original condition.
Online Purchases: Returns allowed within 30 days of receiving your order. Prior authorization required. Items must be unopened and in original condition.
Non-Returnable Items: Sale items, opened packages, broken strands, cut items (e.g., leather, cord), books, and special orders cannot be returned.
Restocking Fee: Returns after 30 days incur a 20% restocking fee. Clearance/discontinued items cannot be returned after 30 days.
Damaged/Defective Items: Contact customer service within 48 hours. Return shipping will be covered, and you can request a refund or replacement.
Return Instructions: Include the reason for the return, order details, and use a traceable shipping carrier. Returns must be prepaid, and customs fees are not covered.
Refund Process: Refunds will be issued after inspection, minus shipping costs, and may take 1-2 weeks to process.
For returns, the items must be in their original, unopened condition.

Shipping Policy

Summary of i-Bead Inc.'s Shipping Policy:

Shipping Methods: i-Bead uses Purolator, UPS, Canpar, and FedEx for Ground and Express shipping.
Shipping Times: Orders placed by 12:00 PM EST ship the same day; orders placed after that time ship the next business day. V.I.Bead Members get same-day shipping regardless of order volume.
Shipping Locations: Worldwide shipping is offered, but P.O. Boxes are not eligible.
Shipping Discounts:
- Canada: Free or discounted shipping on orders over certain amounts (e.g., $100 for most provinces).
- U.S.: Free shipping on orders over $200.
- International: Shipping costs calculated at checkout; taxes and duties are the customer’s responsibility.
Tracking & Insurance: All orders include tracking. Insurance is included for orders under $100; additional coverage is available for $3 per $100.
Damage or Loss: Contact customer service within 48 hours if your order is damaged or lost during transit. Claims will be processed with the courier.
Theft: i-Bead is not responsible for theft once a package is marked as delivered. Signature confirmation is available for added security.
Delays: Delivery may be delayed due to factors like weather, rural locations, or peak seasons.

Sales Tax

Summary of i-Bead Inc.'s Sales Tax Policy:

Canadian Residents: Sales tax is applied based on the province:
- GST: Applied in certain provinces like Alberta, BC, Manitoba, etc.
- HST: Applied in provinces like Ontario, Nova Scotia, and New Brunswick.
First Nations: Eligible customers may receive tax relief with the Indian Status Tax Exemption Card.
U.S. & International Orders: No sales tax or VAT is charged on orders.

In short, Canadian customers are taxed based on their province, while U.S. and international customers are not charged sales tax.

Status Cards

Summary of i-Bead Inc.'s Native Status Card Policy:

Tax Exemption Eligibility: Status Card holders can qualify for GST/HST relief if:
- They live on a Reserve.
- The credit card used matches the name on the Status Card.
- The product is shipped to a Reserve.
Ontario Residents: Eligible for an 8% HST rebate on orders shipped within Ontario.
How to Apply:
1. Complete the Status Card Submission Form with personal details and a copy of your valid Status Card.
2. i-Bead will verify and adjust your online profile for tax exemption.
3. Wait for confirmation before placing your order.
Important: Misrepresentation of eligibility can result in penalties from the CRA.

In short, eligible Status Card holders can receive tax relief by following the proper procedure and submitting required documentation.

Privacy Policy

Summary of i-Bead Inc.'s Privacy Policy:

i-Bead Inc.'s Privacy Policy outlines how they collect, use, and disclose personal information. They gather data directly from users (e.g., contact details, order info, payment info) and through tracking technologies (e.g., cookies). This data is used for order processing, marketing, security, and customer support. The company may share data with third-party vendors and partners for service fulfillment, marketing, and legal compliance. Users can access, correct, or delete their data, and opt-out of marketing communications. The policy also covers data security, retention, and international transfers.

Acknowledgment of Terms and Shipping Delays

By completing the checkout process, you (the customer) acknowledge that you have read, understood, and agreed to the Terms and Conditions outlined by i-Bead Inc. Furthermore, you agree that i-Bead Inc. shall not be held liable for any delays in shipping caused by factors beyond its control, including, but not limited to, disruptions due to COVID-19, adverse weather conditions, holiday seasons, natural disasters (Acts of God), strikes, or lock-outs.